Refund policy

Refund & Return Policy

Last Updated: June 2026

Thank you for shopping with Elissora.

We strive to provide high-quality skincare products and want you to be satisfied with your purchase. Please review our policy below regarding returns, refunds, and replacements.

30-Day Return Policy

We accept returns within 30 days of delivery for products that are:

  • Unopened
  • Unused
  • In their original packaging
  • In resalable condition

To initiate a return, please contact us at support@elissora.shop with your order number and reason for the return.

Opened or Used Products

Due to hygiene, safety, and product integrity concerns, we cannot accept returns or offer refunds for products that have been opened, used, or partially used unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Upon review, we may provide a replacement, store credit, or a full refund at our discretion.

Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 business days for processing
  • Additional time for your bank or card issuer to post the refund

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival
  • The item was defective
  • The incorrect item was shipped

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return policy.

Non-Returnable Items

The following items are not eligible for return:

  • Opened skincare products
  • Used products
  • Gift cards
  • Promotional or clearance items
  • Products marked as final sale

Chargebacks

If you experience an issue with your order, please contact us at support@elissora.shop before initiating a chargeback. We are committed to resolving customer concerns quickly and fairly.

Contact Us

For return requests or questions regarding this policy, please contact:

Elissora Customer Support
Email: support@elissora.shop

Legal Notice

This policy does not limit any consumer rights that may apply under applicable federal, state, or local laws.